PowerTech Broadband & Security
We are PowerTech Broadband & Security a company incorporated in Ireland.
You are our customer; your name and contact details are on the order confirmation. The address for delivery of the services is the address stated on the order confirmation. You will be responsible for paying the charges for our services.
2.1 Contract Term. If you have ordered services from us, they will automatically continue on a monthly basis from the date that the services are activated,
3.1 Reasons To Suspend The Services Because Of Our Actions
We may have to suspend services to you: to deal with technical problems or make minor technical changes; to update the services to reflect changes in relevant laws, regulatory requirements and/or codes of practice; and/or to make changes to the services as requested by you or notified by us to you.
3.2 We will do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email or SMS, prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency.
3.3 Reasons to suspend the service because of your actions
We may have to suspend services to you:
if you do not pay us when you are supposed to if you misuse our network or do not comply with our Acceptable Use Policy or any corporate policies that we have made you aware of; and/or if you breach any of the provisions of these Terms and Conditions, or any laws, regulations or codes of practice which apply to your use of our network.
3.4 If we suspend the services because of your actions, you must still pay for the services during the period of suspension and we may charge you for re-activating your services at the end of the period of suspension.
4.1 How we calculate our monthly charges. The amount you pay for our services depends on the level of services you have ordered and is shown as a monthly amount, including VAT, on your order confirmation. Payment options will be given to you at the time of order and must be by direct debit or recurring card payment. Any installation charges will be charged as an additional upfront payment. Your first payment will be taken approximately within 5 working days after your activation date, and on the same day of each following month. If you need to change your billing date, your next bill will be calculated on a pro-rated basis, equal to the daily rate of your service including VAT, with the usual monthly billing amount continuing the following month.
4.2 Rolling Term. Your services will start on the activation date and will continue on a monthly basis, unless and until you choose to end the contract.
4.3 Price Changes. We may review our charges at any time. If our prices are to change, we will give you at least 1 months’ notice in writing and you will be entitled to contact us to terminate our contract in the event that you do not agree to accept our price changes If you are in an agreed fixed offer period then the offer prices will remain until the end of the agreed period.
As part of your order and service, PowerTech shall supply an Internet Router free of charge. The Router will remain as property of PowerTech. Should you cancel your service with PowerTech the router is to be returned within 30 days, Postage will be paid by PowerTech. Should the router not be returned within 30 days then PowerTech holds the right to charge the customer €100 for the non return.
As the router remains property of PowerTech, no settings should be changed on the router, nor should the router ever be factory reset.
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